Skyline VPN
Frequently Asked Questions
- Check your spam or junk folder.
- SMS delivery may be delayed. Contact support if the issue continues.
- Make sure your email or phone number was entered correctly.
- Too many attempts in a short time can cause delays. Please wait and try again.
- Download Skyline VPN from the App Store. Search 'Skyline VPN' or use this link: Skyline VPN on App Store.
- Having trouble downloading? Follow our setup guide here: Apple Device Setup Guide
- Your account may have been flagged for suspicious activity or sharing violations.
- Account sharing, harmful behavior, and illegal activity are prohibited. Contact support if you think this was a mistake.
- Using antivirus software?
- Uninstall any of the following: 360 Security, Huorong, Tencent Manager, or Kingsoft Antivirus. Then restart your PC and try again.
- Don’t use multiple VPNs, game boosters, or both old and new versions of Skyline VPN at the same time.
- Other virtual adapters running?
- Disable adapters like PPPoE, third-party VPNs, VMware, or virtual Wi-Fi before launching Skyline VPN.
- Using an Intel Killer Network Adapter?
- Search how to disable the Killer Network Prioritization Engine.
- Check your adapter settings: search → Network status → Change adapter settings.
Resolve Intel Killer Wi-Fi VPN conflicts
- VPN stopped working after an update?
- Uninstall Skyline VPN, restart your device, then download the latest version here: Download Skyline VPN.
Yes! Your Skyline VPN membership works across all devices. Log in anywhere to enjoy your plan’s full benefits.